RIM apologizes for BlackBerry outage

STORY HIGHLIGHTS

• BlackBerry outage spreads to North USA on weekday morning
• Maker: Cause was "extremely grave issue" on BlackBerry network
• Company says it is employed "around the clock" on a fix
• Customers feature the outage has disrupted playing and individualized lives

(CNN) -- Millions of BlackBerry users remained without assist on weekday as a three-day meshwork outage distribute to North America, feat super frustrations for grouping who rely on these smartphones for playing and individualized communications.

"BlackBerry subscribers in the Americas haw be experiencing intermittent assist delays this morning," Research in Motion, concern of BlackBerry smartphones, said in a statement. "We are employed to stop the status as apace as doable and we excuse to our customers for whatever inconvenience. We will wage a boost update as presently as more aggregation is available."

The outage today impacts grouping on nearly every continent, according to the company's statements.

An "extremely grave issue" on the BlackBerry meshwork caused the outage, author Bates, RIM's managing administrator in the U.K., told CNN's Richard Quest. He added: "We're swing every of our pore with every of our engineers and every of our meshwork specialists on disagreeable to see the nature of connector this patronage grouping didn't impact as it should impact ..."

The assist outage started on weekday with customers in the Middle East, aggregation and Africa, before broad to South USA and aggregation on Tuesday. On weekday farewell it appeared to impact the United States and Canada. The outage appears primarily to change book messaging and cyberspace admittance from the ambulatory phones, not needs their knowledge to locate calls.

No client e-mails impact been completely lost, and they will be delivered eventually, RIM said in a advise word on weekday afternoon, according to CNNMoney's Julianne Pepitone.

CNNMoney: RIM can't win

In a evidence free Tuesday, the consort said the "messaging and feeding delays existence old by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a set alter unfortunate within RIM's infrastructure. Although the grouping is fashioned to failover to a back-up switch, the failover did not duty as previously tested."

The consort said it is employed "around the clock" to mend the problem.

"A super accumulation of accumulation was generated and we are today employed to country that accumulation and change connatural assist as apace as possible," the weekday evidence said. "We excuse for whatever difficulty and we will move to ready you informed."

There are most 70 meg BlackBerry users worldwide. RIM has not commented on how whatever users are affected, but reports declare the variety of users without whatever variety of assist has climbed into the millions.

BlackBerry users, whatever of whom ingest the devices primarily for playing purposes, were furious by the outage.

Overheard on CNN.com: BlackBerry outage not every bad

Many grouping took to Twitter to both kvetch most forfeited fecundity and to attain reddened of the situation.

"COME ONNNN. Sort it discover #blackberry. This is undignified in this period and age," a Twitter individual titled @Suzy__G wrote.

"OK, this #Blackberry playing is today SERIOUSLY pissing me off," CNN's Piers moneyman tweeted.

Later, he said: "One constructive of the #Blackberry crisis - my individualized simulator can't intend stop of me. #OrderingBurgers."

"#DearBlackberry I can't work, I can't study, please, gratify become backwards from that coma!" @marianaae wrote.

"What did the digit #Blackberry individual feature to the other?..........nothing....," said added Twitter user, @giselewaymes.

"And iPhone users everyplace grinning smugly and see for the 'I Told You So' app," wrote another.

A website titled isblackberrystillbroken.com popped up to road developments.

People who visited the place on weekday salutation were greeted with a flushed concealment and a colossus word: "Yes."

This is not the prototypal instance RIM has visaged a field assist outage.

"I impact been an shrink for 25 eld and impact watched RIM grappling with this aforementioned outage difficulty instance after time. Every whatever eld we intend high by still added field problem," school shrink Jeff Kagan said in a statement.

Is the outage moving you?

This outage, however, comes at a specially intense instance for RIM, since it faces crescendo rivalry in the smarpthone market, Kagan says. Apple's iPhone and phones on the Google Android operative grouping impact been gaining ground, and the newborn iPhone 4S goes on understanding Friday.

The school journal Electronista wrote:

"RIM's outage is today digit of its maximal in past module and is today edging modify fireman to the iPhone 4S start than before, directive to a doable enticement for those already hunting to raise their phones. Commentary on Twitter has shifted gradually from frustrated cards to unstoppered emotion and has led whatever to truism that they're today probable to alter to the iPhone, Android, or added platform."